― about me
I’ve gone through a number of phases in my career, and each of them has informed my current work ethos and philosophy. I have excelled in a number of customer service and management roles in diverse industries, and believe that my number one asset is the skillset and diversified experience accumulated over the past many years, and my ability to utilize that in supporting people in my community achieving their literacy and digitally challenging goals.
I've worked as an administrator, customer service representative, science teacher and IT manager in the past. My overall teaching experience is almost over 10 years.
Currently, working as a freelance public service interpreter, website designer, SEO expert and social media marketer.
Last but not least! I am passionate about helping people from different communities in the UK, in their reading, writing, translating and data entry needs. Moreover, working as a Personal Assistant gives me a great sense of achievement in life.
― General Skills
Customer Service
Administration
Communication
Education & Training
Interpreting & Translation
― It Skills
Domain & Web Hosting
Graphic Designing
Website Designing
Search Engine Optimization
Social Media Marketing
“I can help you in your own language, whether it's English, Urdu, Punjabi or Hindi."
― Work experience
Web & Digital Marketing Services
Freelance / Since Jan 2010 - till Now
I have provided my services as a website designer as well as a social and digital Media marketer to various small-to-medium sized businesses around the globe.
Clients: Retailers, Mobile Repair Shops, Barbers, Accountants, Restaurants, and Educational Institutes
― Education
Preston University, Wyoming, USA
Master's degree, Information Technology / 1998 - 2000
University of Punjab, Lahore, Pakistan
Bachelor’s degree, Science / 1995 - 1998
― Courses
Education and Training (Level 3)
South Thames College, London / 2019
Public Service Interpreter
Freelance / Since Aug 2018 - till Now
I have got almost seven years of experience working as an Urdu, Punjabi and Hindi Interpreter in health & social care, housing, education and immigration.
Clients: NHS, DWP, Metropolitan Police, Newham Council and UK Border Control.
Community Interpreting (Level 3)
South Thames College, London / 2018
Customer Service (Level 2)
Croydon Adult Learning & Training, London / 2015
Information Advice and Guidance (Level 2)
Merton College, London / 2024
Understanding Specific Learning Difficulties (Level 2)
South Thames College, London / 2019
Safeguarding Children (Level 1)
Online, CPD Certified
First Aid at Workplace (Level 2)
South Thames College, London / 2022
Basic Counselling Skills
CALAT - Certificate of Attendance
Personal Assistant
SAQ-PA / Since Aug 2019 - till Now
I am keenly helping people in their day-to-day writing and data entry needs. For example, filling and submitting application forms for claimants of certain benefits, allowances and funds. My services range from completing applications for a council housing to applying for a citizenship. I also provide information and guidance in various matters based on latest government guidelines.
Clients: Individuals, Couples, and Families with Children
Administrative Assistant / ICT Teacher
Croydon Community Care Service / Since Feb 2006 - Apr 2008
I performed general office duties as well as provided my assistance in a digital literacy program by teaching basic digital skills to various groups of adults from a diverse range of ethnicity and backgrounds.
Medical Transcriber / Senior Proofreader & Editor
CSoft (Private) Ltd. / Since Aug 2003 - Apr 2005
I have worked with a team of Medical Transcribers as a Quality Assurer. I worked in liaison with USA-based hospitals and physicians. My job was to verify accuracy of patient information and converting voice data into text based record, and maintaining logs of medical procedures, incoming dictation and transcription records.
Clients: Massachusetts General Hospital and New Mexico Heart Institute
“Helping people in achieving their digitally challenging goals."
― services for individuals and families
I can help you with!
Housing Application | Housing Benefits | Council Tax Reduction | Universal & Pension Credit | Disability & Carer's Allowance | PIP (Personal Independent Payments) | Disable Badge | Freedom Pass | ILR & Citizenship | eVisa & New Passports & Renewals | Driving License Renewal | European & USA Flight/Holiday Bookings
And much more...
I can help you with
Logo Design | Website Design | Domain & Web Hosting | SEO (Search Engine Optimization) | Local Business Citation | Digital Marketing | Social Media Account Setup | E-Commerce Solutions | Shopify Store | Google Analytics & Ranking
And much more...
― services for small businesses
Services I Provide:
Let's talk
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